Once your order is processed & your credit information verified, your order is shipped within 1 business day. Upon shipping, you will be notified by the e-mail address you provide when your order has been shipped along with the tracking information. Please remember that you must be available to sign for your package and it must be the same address as your billing address.
We ship all packages by UPS and/or USPS.
We do ship to military installations such as APO’s. Orders directed to an APO/AE address are unable to be traced. If you wish your order to be sent to an APO/AE address, lost or misdirected packages cannot be the responsibility of SURE Cosmetics or its vendors.
We DO NOT ship products to PO Boxes. All address information must be verified.
Delivery times will vary according to the destination and type of delivery.
SURE Cosmetics or its vendors cannot be held responsible for any delays in delivery. Delayed delivery cannot give rise to any penalty or indemnity, and cannot be used as reason for canceling the order.
We recommend that international orders be placed through PayPal to avoid holds placed on unverified international credit cards. If your payment information is unverified, we may ask for further documentation including card issuer contact information and statements of card authorization.
We ship internationally via “Best Way” and packages are expected to arrive 6-10 business days after placing an order.
SURE Cosmetics ships your package DDU, “duties and taxes unpaid” and does not collect VAT, duties and/or taxes. If you do incur additional charges, they must be rendered in order for your package to clear customs. Please contact your local customs office with any clarifications. SURE Cosmetics or its vendors WILL NOT ISSUE CREDIT FOR SEIZED PRODUCTS BY CUSTOMS, ITEMS SHIPPED INTERNATIONALLY WITHOUT INSURANCE WILL NOT RECEIVE CREDITS FOR LOST OR DAMAGED PRODUCTS.
SURE Cosmetics is closed for the Holidays and does not mail any packages on Christmas Eve, Christmas Day, New Year's Eve or New Year's Day.
If an item you have requested is out of stock or otherwise unable to be shipped, we will notify you via email of your options. If we do not receive a response within 3 business days, we will call to confirm the issue with your order. If our attempts to contact you are met with no response we will simply cancel your order and refund your payment method within a week of your order date. Please be sure to check your spam folders for any correspondence, or mark SURE Cosmetics as an accepted sender.
Due to Health reasons, we cannot accept returns/exchanges
and issue credit/exchange for products that were compromised/opened and are NOT in the original package.
We will honor exceptions only if the exchange is a result of quality problem with the product such as pump malfunction, leaking cap etc.
Please note that products may not always have an accurate photo representation of the products. Selections should
be made with care.
Never order based on the picture shown, only order based on description.
Please include the following information with your return
- Full name
- Street Address
- Zip Code
- Phone Number
- E-mail Address
- Original order confirmation number or invoice number.
- Return authorization code
- Reason for return
Returns must be initiated within 3 days of the shipment receipt date.
Credit will be refunded within 7 days once we confirm receipt in our warehouse.
We at SURE Cosmetics are very proud of our products and believe in the integrity and quality of our fragrance. If something isn’t right with your order, please contact us at firstname.lastname@example.org and let us know.
While we have a strict REFUND/EXCHAND policy (see above), we only allow for product exchange within 3 days of purchase or delivery on all unopened items shipped by ERROR ONLY.
To make an exchange, please deliver your original order via a traceable source to your local branch where the purchase was made.
You may look up the address on our website under “Contact Us” section.
Send an email with the tracking information to email@example.com along with your desired product. In your package, please include your original packing slip and a handwritten request of what you would like in exchange. All exchanges will be shipped standard rate once tracking information is confirmed.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. All returns must be shipped back to SURE Cosmetics using a traceable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by SURE Cosmetics and tracking information cannot be provided, will be the sole responsibility of the shipper. If your package is returned to SURE Cosmetics marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 minimum re-shipping fee.
**Please allow up to 10 business days to process your return or exchange.
Canceling Your Order:
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Contact us at:
001 312-881-8163 Outside the U.S.
Monday-Friday:10:00am - 2:00pm Central Time.
You must notify us within 10 days from the date of your order if you have not receive it, any order discrepancies must be communicated with our office as soon as possible but no later than 3 days from delivery confirmation date shown on the UPS website. Failure to do so will revoke your right to the refund or correction.